After Sales Troubleshooting

Findings (1): The internal motherboard is damaged.

Solution: Replace the FRx AED device / motherboard.

OR

Finding (2): Used the M3713A (wrong accessory) pads instead of FRx smart pads and continuous self-test failure. Main board gets damaged.

Solution: Replace the device and pads.

OR

Finding (3): Water content inside the device.

Solution: Replace the device.

Finding (1):  The pads are dried, and device recognized it.

Solution: Replace pads and battery.

OR

Finding (2): The wires of the pad stuck in the case.

Solution: Place the wires properly and replace the battery.

Reason: Battery drained.

Solution: Replace the battery. Buy the battery online from our eShop or contact us to get it done by our team.

Findings: The self-test of AED does not completing due to its battery low/ smart pad is used or open/ not done proper self test.

Solution: Replace battery and pads / reinsert battery and do self test.

Reason / Finding: Rough usage of wheelchair.

Solution: Tighten the footrest or replace the footrest.

Reason (1): Wheels are damaged.

Solution: Replace the wheel.

OR

Reason (2): The wheel is outdated

Solution: Replace the wheel.

Finding: Misalignment of screw

Solution: Adjust the lock to align the screw

Findings: AED pads cannot get connection due to the lack of external/ internal manikin adapter.

Solution: Use the internal manikin adapter or the external manikin adapter to get the continuity. Contact us to get the required adapter.

Findings: Absence of the filter in the mouth unit.

Solution: Insert the filter to make it work properly. Contact us to get the required filter.

OR

Finding (2): Vapour inside the lung bag.

Solution: Replace the lung bag.

Findings: Due to slippery body of Fat Fred manikin and the size of internal adapter is small.

Solution: Used Internal manikin adapter customized by ARSACA and then attach the pad of the AED for the proper working.

Findings: Due to the lack of adhesive gel in the training pads the internal adapter did not got continuity from the training pads.

Solution: Replaced the training pads or use customized training pads by ARASCA.

Finding: Smart link device hardware alert observed.

Solution: Replace the smart link device

Finding: Unit delayed message device because the device kept in the low network area.

Solution: Keep the device in a network area or replace with 4g sim card

Finding: Smart link is kept in a steel compartment.

Solution: Place the silica gel to reduce humidity.

Finding: Oxygen cylinder regulator is broken.

Solution: Replace the whole set of oxygen cylinder regulator with humidifier.

Findings: Loose connection.

Solution: Tighten the USB port and laryngoscope connection.

Findings: Manufacturing defect

Solution: Need to replace the SpO2 sensor.

Findings: New Software is launched, and it is required to update.

Solution: Install the new software version and device will be upgraded

Findings: Alarm switch got stuck in its port.

Solution: Need to replace the alarm switch.

Findings: Battery drained.

Solution: Replace the battery.

Finding: Broken due to careless usage.

Solution: Replace the wall cabinet.

Finding: Absence of the supporting L-bracket.

Solution: Replacing the wall cabinet with new L-bracket.

Finding: The Circuit board was damaged.

Solution: Replace the circuit board in the alarm.

Findings: Pad sensor is not working.

Solution: Reconnected the sensor.

Findings: Battery leakage.

Solution: Need to replace the battery compartment.

Finding (1): Loose connection of IC in the motherboard.

Solution: Connected the IC properly and trainer is working.

OR

Finding (2): Due to moist content inside the trainer.

Solution: Dried the moist and reset the device.

Finding: Usage of 1.2V battery instead of 1.5V battery.

Solution: Recommend to use 1.5V battery.

Finding: The gel of pads could be dried off

Solution: Replace the trainer pads